Everything you need to know about booking, subscriptions, providers, and partnerships with Ruum.
Ruum connects you with trusted, vetted cleaning professionals who clean on your schedule. Book one-time cleanings or subscribe for recurring service—all managed through the Ruum app.
We offer three main cleaning services, each designed for different needs:
Best for: Ongoing maintenance, recurring service, already-kept homes
A standard clean focuses on keeping your home fresh and tidy.
✓ All Rooms:
✓ Kitchen:
✓ Bathrooms:
✓ Bedrooms:
Note: Standard Cleaning does not include heavy buildup, interior appliances, or detailed scrubbing.
Best for: First-time cleanings, homes not cleaned recently, seasonal resets
A deep clean goes beyond surface cleaning to tackle buildup, grime, and hard-to-reach areas.
Includes everything in Standard Cleaning, plus:
✓ All Rooms:
✓ Kitchen:
✓ Bathrooms:
✓ Bedrooms & Living Areas:
Note: Deep cleaning does not include inside ovens, fridges, or cabinets unless selected as add-ons.
Best for: Empty homes, apartments, rentals, real estate turnover
This is a top-to-bottom clean designed to prepare a home for new occupancy.
Includes everything in Deep Cleaning, plus:
✓ Entire Home:
✓ Kitchen:
✓ Bathrooms:
✓ Floors:
Note: Home must be empty for Move-In/Move-Out service. Heavy debris, construction dust, or hazardous materials are not included.
No contracts. You can book a one-time cleaning or cancel or pause a subscription anytime.
Pricing is based on home size, service type, and frequency. You'll see your price clearly before confirming—no surprises.
Yes. You can reschedule or cancel directly in the app before your scheduled service time.
No. Many customers provide access instructions through the app and return to a freshly cleaned space.
A subscription gives you scheduled cleanings weekly, bi-weekly, or monthly at a discounted rate compared to one-time bookings.
Yes. You can pause, reschedule, or cancel your subscription at any time—no penalties.
We do our best to match you with consistent providers when possible, based on availability and performance.
Yes. All providers go through identity verification, background checks, and quality screening before joining Ruum.
Ruum requires providers to meet insurance standards, and we prioritize safety and accountability on every job.
If there's an issue, contact Ruum support through the app or Contact page and we'll make it right.
All payments are processed securely through the app using your saved payment method.
You're charged after your cleaning is completed.
Tipping is optional and can be added directly through the app.
Apply through the Ruum provider sign-up page. Once approved, you can start accepting jobs right away.
Yes. You work when you want and accept jobs that fit your availability.
Providers receive weekly payouts directly to their bank account.
Ruum offers simple, transparent pricing for providers with no hidden fees.
Yes. Ruum partners with apartments, property managers, Airbnb hosts, hotels, and corporate clients.
Use the Contact page to reach our partnerships team and we'll customize a solution for you.
Our support team is here to help.