Transparency matters. Here's how Ruum protects your privacy, your data, and your experience on our platform.
By accessing or using Ruum's website, mobile application, or services, you agree to comply with and be bound by these Terms of Use. If you do not agree, please do not use the platform.
Ruum is a technology platform that connects customers with independent cleaning service providers. Ruum does not directly perform cleaning services and is not an employer of service providers.
Users agree to provide accurate information, follow platform guidelines, and use Ruum for lawful purposes only. Any misuse of the platform, including fraudulent activity or harassment, may result in account suspension or termination.
Services may vary by location and availability. Ruum does not guarantee provider availability at all times. Service areas are subject to change without notice.
All cleaning professionals using Ruum are independent contractors and not employees, agents, or representatives of Ruum.
Providers control how services are performed and set their own availability. Ruum provides the technology platform to facilitate connections between customers and providers but does not direct, control, or supervise the performance of cleaning services.
Payments are processed securely through the Ruum platform. Pricing, fees, and applicable taxes are clearly disclosed before booking.
Ruum is not responsible for payment disputes outside of the platform. All transactions must be completed through the official Ruum app or website.
Cancellation and refund policies vary by service type and timing. Users can review applicable policies during booking.
Changes to bookings can be managed directly through the app. Late cancellations may be subject to fees as disclosed at the time of booking.
Ruum collects personal information such as name, contact details, address, and payment information to provide and improve our services. We may also collect usage data to enhance platform performance.
Your information is used to process bookings, payments, customer support requests, and to improve platform performance. We may use your data to send service updates, promotional offers, and important notifications.
Ruum uses industry-standard security measures to protect user data. We do not sell personal information to third parties. Your data is encrypted and stored securely.
Some features rely on trusted third-party providers (such as payment processors, analytics tools, and communication services). Their use of data is governed by their own privacy policies.
To the maximum extent permitted by law, Ruum is not liable for indirect, incidental, or consequential damages arising from the use of the platform or services arranged through it. This includes, but is not limited to, property damage, personal injury, or loss of data.
Any disputes arising from the use of Ruum will be governed by applicable state and federal laws. Users agree to attempt informal resolution through Ruum's customer support before pursuing legal action.
Ruum may update these Legal Terms from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Continued use of the platform constitutes acceptance of any updated terms. We will notify users of significant changes.
Questions about these Legal Terms?
Please contact us through the Contact page for any legal or privacy-related questions. We're here to help clarify any concerns you may have.
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